Shipping & Handling

Delivery information for all Pure Grade Labs orders.

puregradelabs.com | support@puregradelabs.com

Pure Grade Labs dispatches all UK orders from our UK fulfilment centre. There is no customs crossing for UK domestic deliveries — your parcel ships UK to UK.

1. Where We Ship From

All orders are dispatched from our UK-based third-party logistics (3PL) fulfilment centre. We hold stock in the UK so your order does not travel internationally — it ships domestically from UK to your UK address. This means no customs delays, no import fees, and fast delivery.

We primarily serve United Kingdom addresses. Limited international shipping may be available at checkout where offered.

2. Dispatch Times

We dispatch six days a week (Monday to Saturday, excluding UK public holidays).

Monday to Friday, orders placed before 3pm (GMT/BST): dispatched the same day
Saturday, orders placed before 12pm (GMT/BST): dispatched the same day
Orders placed after cut-off, on Sunday, or on a bank holiday: dispatched the next working day

You will receive a dispatch confirmation email with tracking information when your order leaves our fulfilment centre.

3. UK Delivery Options

3.1 Standard Tracked Delivery

Carrier: Royal Mail Tracked 24 or equivalent tracked service
Estimated delivery: 1-2 working days after dispatch
Tracking: Full tracking provided via dispatch confirmation email

This is our default shipping method for all UK orders.

3.2 Next-Day Delivery

Where available at checkout, next-day delivery via Royal Mail Special Delivery Guaranteed or equivalent carrier is offered for orders placed before our daily cut-off (3pm Monday to Friday, 12pm Saturday). Next-day delivery is not available on Sundays or the day before a bank holiday. Check checkout for availability.

3.3 Delivery Timeframe Summary

Same-day dispatch: orders placed before 3pm Mon-Fri, or before 12pm Saturday
Standard delivery: 1-2 working days from dispatch
Next-day delivery: next working day from dispatch (where selected and available)

Delivery timeframes are estimates provided by the carrier. They are not guaranteed, and Pure Grade Labs is not liable for carrier delays outside of our control.

4. Packaging

All orders are shipped in plain, discreet outer packaging. There is no Pure Grade Labs branding on the outside of any parcel. The sender name on the label will be our fulfilment centre reference, not Pure Grade Labs.

Inside the package, each product is labelled with:

Product name
Batch number
Purity specification
Storage requirements
Supplier details

A batch-specific Certificate of Analysis (COA) reference is included with every order. You can download your full COA from the product page using your batch number.

5. Storage and Cold Chain

Peptide products require specific storage conditions to maintain integrity. Our fulfilment centre stores all products at the required temperature for the product in question (typically -20°C for lyophilised peptides).

Once dispatched, products are shipped at ambient temperature in sealed vials. Lyophilised (freeze-dried) peptides are stable at ambient temperature for short transit periods when shipped in sealed vials.

Upon receipt, store products according to the instructions on the product label immediately. Standard storage instructions: store at -20°C. Keep away from light and moisture. Do not freeze-thaw repeatedly once reconstituted.

6. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing:

Your tracking number
A link to track your parcel on the carrier's website
Estimated delivery date

If you have not received a dispatch email within 2 working days of placing your order, check your spam folder first, then contact us at support@puregradelabs.com.

7. Failed Delivery

If you are not available to receive your parcel, Royal Mail will:

Attempt redelivery on the next working day (for some services)
Leave a 'Something for You' card with instructions to rearrange delivery or collect from your local delivery office
Hold the parcel at your local delivery office for 18 days before returning to sender

If a parcel is returned to our fulfilment centre due to a failed delivery or an incorrect address provided by the purchaser, we will contact you. A redelivery charge may apply. We are not liable for parcels that fail to deliver due to incorrect address information provided at checkout.

8. Incorrect or Missing Items

If you receive an incorrect product, or an item is missing from your order:

Email support@puregradelabs.com within 48 hours of delivery
Include your order number and a photo of what you received

We will resolve all picking or packing errors at no cost to you. See our Refund Policy for full details.

9. International Shipping

Where international shipping is offered at checkout, please note:

International delivery times vary by destination — typically 5-14 working days
The purchaser is responsible for all import duties, taxes, and customs fees applicable in their destination country
It is the purchaser's responsibility to confirm that the ordered products are legal to import in their jurisdiction before placing an order
Pure Grade Labs is not liable for parcels seized, delayed, or refused by customs authorities in any destination country
International orders are dispatched at the purchaser's risk in relation to customs outcomes

If you are unsure about the legal status of a product in your country, do not order it. Contact support@puregradelabs.com before ordering if you have a question.