Shipping & Handling

All orders dispatched from our UK fulfilment centre. Fast domestic delivery, no customs delays, plain discreet packaging.

1. Where We Ship From

All orders are dispatched from our UK-based third-party logistics (3PL) fulfilment centre. We hold stock in the UK so your order does not travel internationally - it ships domestically from UK to your UK address.

This means:

No customs delays
No import fees
Fast delivery

We primarily serve United Kingdom addresses. Limited international shipping may be available at checkout where offered.

2. Dispatch Times

We process and dispatch orders on working days (Monday to Friday, excluding UK public holidays).

In-stock orders placed before 1pm (GMT/BST): dispatched the same working day
In-stock orders placed after 1pm: dispatched the next working day
Orders placed on weekends or bank holidays: dispatched the next working day

You will receive a dispatch confirmation email with tracking information when your order leaves our fulfilment centre.

3. UK Delivery Options

3.1 Standard Tracked Delivery

Carrier: Royal Mail Tracked 24 or equivalent tracked service

Estimated delivery: 1-2 working days after dispatch

Tracking: Full tracking provided via dispatch confirmation email

This is our default shipping method for all UK orders.

3.2 Next-Day Delivery

Where available at checkout, next-day delivery via Royal Mail Special Delivery Guaranteed or equivalent carrier is offered for orders placed before 1pm on working days.

Next-day delivery is not available for orders placed on Friday afternoons, weekends, or the day before a bank holiday for Saturday delivery. Check checkout for availability.

3.3 Delivery Timeframe Summary

Same-day dispatch: orders placed before 1pm on working days
Standard delivery: 1-2 working days from dispatch
Next-day delivery: next working day from dispatch (where selected and available)

Delivery timeframes are estimates provided by the carrier. They are not guaranteed, and Pure Grade Labs is not liable for carrier delays outside of our control.

4. Packaging

All orders are shipped in plain, discreet outer packaging. There is no Pure Grade Labs branding on the outside of any parcel. The sender name on the label will be our fulfilment centre reference, not Pure Grade Labs.

Inside the package, each product is labelled in compliance with UK research chemical labelling requirements, including:

Product name (compound name and common name)
Batch number
Purity specification
Storage requirements
Research use only statement
Supplier details

A batch-specific Certificate of Analysis (COA) reference is included with every order. You can download your full COA from the product page using your batch number.

5. Storage and Cold Chain

Research peptides require specific storage conditions to maintain integrity. Our fulfilment centre stores all compounds at the required temperature for the compound in question (typically -20°C for lyophilised peptides).

Once dispatched, compounds are shipped at ambient temperature in sealed vials. Lyophilised (freeze-dried) peptides are stable at ambient temperature for short transit periods when shipped in sealed vials.

Upon receipt, you should store compounds according to the instructions on the product label immediately.

Standard storage instructions:

Store at -20°C. Keep away from light and moisture. Do not freeze-thaw repeatedly once reconstituted.

6. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing:

Your tracking number
A link to track your parcel on the carrier's website
Estimated delivery date

If you have not received a dispatch email within 2 working days of placing your order, check your spam folder first, then contact us at support@puregradelabs.com.

7. Failed Delivery

If you are not available to receive your parcel, Royal Mail will:

Attempt redelivery on the next working day (for some services)
Leave a 'Something for You' card with instructions to rearrange delivery or collect from your local delivery office
Hold the parcel at your local delivery office for 18 days before returning to sender

If a parcel is returned to our fulfilment centre due to a failed delivery or an incorrect address provided by the purchaser, we will contact you. A redelivery charge may apply. We are not liable for parcels that fail to deliver due to incorrect address information provided at checkout.

8. Incorrect or Missing Items

If you receive an incorrect product, or an item is missing from your order:

Email support@puregradelabs.com within 48 hours of delivery
Include your order number and a photo of what you received

We will resolve all picking or packing errors at no cost to you. See our Refund Policy for full details.

9. International Shipping

Where international shipping is offered at checkout, please note:

International delivery times vary by destination - typically 5-14 working days
The purchaser is responsible for all import duties, taxes, and customs fees applicable in their destination country
It is the purchaser's responsibility to confirm that the ordered compounds are legal to import in their jurisdiction before placing an order
Pure Grade Labs is not liable for parcels seized, delayed, or refused by customs authorities in any destination country
International orders are dispatched at the purchaser's risk in relation to customs outcomes

If you are unsure about the legal status of a compound in your country, do not order it. Contact support@puregradelabs.com if you have a question before ordering.